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 Post subject: Please help..... I'm locked out and want to upgrade
PostPosted: Sat Sep 29, 2012 9:53 am 
Noobie
Noobie

Joined: Sat Sep 29, 2012 9:49 am
Posts: 1
Hello there. Ages ago I created my account with you and I have been hosting my website ever since. I have had an email saying I have exceeded my bandwidth and hence my website no longer appears.
The problem is I have no record of my password and have been trying unsuccesfully to enter my details to obtain my details and it's not accepting any of my email addresses to send the password to.
I have sent two emails yesterday to customer support and I am getting no response. Please help as I want to upgrade and get my website back online.

My customer reference in the email received is: e26mlwo

Please help!


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 Post subject: Re: Please help..... I'm locked out and want to upgrade
PostPosted: Sat Sep 29, 2012 4:43 pm 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
Please open a trouble ticket regarding this issue. Then we will be able to assist you. This can be done via the "Help" link, the upper right corner of your Control Panel. Then click on the "Open Support Ticket" link.

Looking forward to hearing from you.


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