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 Post subject: Servers - Down * FIXED
PostPosted: Sat Sep 23, 2006 11:33 am 
Support Team Member

Joined: Mon Feb 21, 2005 10:10 am
Posts: 341
We are experiencing some Internet connectivity problems with the servers in one of our data centers (OrangeFiber).
The issue is due to a network connection problem in the datacenter. The entire rack is offline. We are in touch with the datacenter and hopefully this will be solved in shortly. However the servers are up and running but due to the connection problem are inaccessible.


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 Post subject:
PostPosted: Sat Sep 23, 2006 12:28 pm 
Support Team Member

Joined: Mon Feb 21, 2005 10:10 am
Posts: 341
We have received a report from our data center about the situation with the offline servers. Here is what their representative provided about the situation:

"The transformer room for our building, where our transfer switch is located is flooded.
From what I've been able to gather, is that the building's fire suppression system has malfunctioned and is pumping water into the underground transformer

room, and has caused our equipment, as well as our utility provider's equipment Centerpoint, to automatically shutdown to avoid damage.

The Houston Fire Department is at the scene now attempting to shut off water flow and pump the water out, so that Centerpoint can begin work on restoring power.

I will update further as I can.

Please be sure we are working on this as fast as possible - it is 4AM on a Saturday, and we are unflinching in making sure this is getting resolved ASAP."


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