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 Post subject: Compensation plan for the downtime
PostPosted: Mon Oct 03, 2005 9:21 am 
Site Admin
Site Admin

Joined: Fri Feb 11, 2005 7:43 am
Posts: 1818
Location: 100WebSpace's Headquarters
The downtime on some of our servers* caused a great inconvenience to some of you. As we promised there will be a compensation for our paying customers. Every customer that has a paid hosting plan will get one additional month at the same plan for free - you just need to request this in a trouble ticket.

If you don't have a paid web hosting plan but you have paid for a certain service your free account's expiration date will be extended with one month so that you get one free month for the service that you have paid for.

It has been a very difficult week for 100WebSpace and we thank you all for staying with us. There are still a few problems that need to be sorted out but most of the work has been already done. We have learned a lesson and we will make sure to prevent such problems from re-occuring. To all of you who were affected by the downtime, we truly apologize. Thank you for using our services!

*you will get a compensation if your account is on one of the following servers:
freeprohost.com & freeunixhost.com
freelinuxhost.com & thefreebizhost.com
freeserverhost.com|net
mybesthost.com & everywebhost.com
hollosite.com & idohost.com
freeownhost.com
freecoolsite.com

If the server that your account is on is still down or not yet fully operational, please wait for the server to become fully operational and then request the compensation.

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