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Post new topic This topic is locked, you cannot edit posts or make further replies.  [ 9 posts ] 
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 Post subject: Account suspended: Not received an email to notify me
PostPosted: Sun Sep 09, 2007 8:53 pm 
Noobie
Noobie

Joined: Fri Mar 17, 2006 1:04 pm
Posts: 27
Quote:


Your account has been suspended because you breached our terms and conditions. You should receive an email with information about it...


Hi

I never received an email.

My account is http://simhum.freecoolsite.com

Please let me know the reason for the suspension.

If you're not willing to reopen my account can you at least please allow me to grab the files I have stored - I don't have a backup of the latest data and it would be a horrendous loss to me. :?:


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 Post subject:
PostPosted: Mon Sep 10, 2007 5:31 am 
Because your account was causing high server loads.
I will PM you the file that was causing this.


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 Post subject:
PostPosted: Tue Sep 11, 2007 8:37 am 
Noobie
Noobie

Joined: Fri Mar 17, 2006 1:04 pm
Posts: 27
Hi

It was suggested (by darkMaste) that I submit a support ticket to request my account is reinstated in order for me to rectify the issue with the file which was causing high server loads.

However I can't log into my control panel to submit a support ticket since my account has been suspended. :(


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 Post subject:
PostPosted: Tue Sep 11, 2007 8:52 am 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
Your hosting account was suspended because of service abuse. I'm afraid that we won't unblock it in the future.


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 Post subject:
PostPosted: Tue Sep 11, 2007 9:12 am 
Noobie
Noobie

Joined: Fri Mar 17, 2006 1:04 pm
Posts: 27
Andy wrote:
Your hosting account was suspended because of service abuse. I'm afraid that we won't unblock it in the future.


Well it was abuse which was caused in error not intentionally.

I understand that you no longer wish me to be a user of this service but I politely request that I can be given the opportunity to retrieve the data I had stored.

The high server load was a badly coded PHP script I think but I'm not able to get to see it.


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 Post subject:
PostPosted: Tue Sep 11, 2007 11:43 pm 
Noobie
Noobie

Joined: Fri Mar 17, 2006 1:04 pm
Posts: 27
If you're unwilling to unblock the account is there any chance you could please zip up the folder named evil_sig.png and send it to me?

I'd be extremely grateful.

Thank you.


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 Post subject:
PostPosted: Wed Sep 12, 2007 3:07 pm 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
Unfortunately this won't be possible.


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 Post subject:
PostPosted: Wed Sep 12, 2007 5:08 pm 
Noobie
Noobie

Joined: Fri Mar 17, 2006 1:04 pm
Posts: 27
Andy wrote:
Unfortunately this won't be possible.


Why not?

Firstly you gave me no warning whatsoever that there was a file causing high server load. Had I been warned I'd have rectified the situation immediately. I've had this account for over a year and never had an issue like this before now.

Secondly you sent me no notification of my account suspension.

Thirdly I'm told that reopening my account would be a possibility (sent in my PM inbox by darkMaste) if I open a support ticket. Impossible to do since I can no longer log in.

Now you're telling me it's "not possible" to zip up a small folder (approx 4mb) of data to be returned to me.

Not possible or unwilling?


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 Post subject:
PostPosted: Thu Sep 13, 2007 3:39 am 
Support Team Member

Joined: Thu Feb 10, 2005 5:44 pm
Posts: 373
Unfortunately we mean that this is impossible!

_________________
Best Regards,
Viktor
www.100WebSpace.com Support Team


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Post new topic This topic is locked, you cannot edit posts or make further replies.  [ 9 posts ]  Moderators: fhmagic, KJ, Moderators, Support Team

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