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 Post subject: username lost!
PostPosted: Thu Jun 14, 2007 11:39 am 
Noobie
Noobie

Joined: Thu Jun 14, 2007 11:34 am
Posts: 5
Hi,


I should have web page at http://wfsb.hollosite.com/phpBB2 - not anymore.

I was planning to check if I could log in to ftp, but I have lost my USERNAME. Without it, I cant even order new password to my mail from http://cp.100ws.com/members/login.php.

I have also sent support request via Contact Us -form. I would really appreciate help on this...


thx,
JS


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 Post subject:
PostPosted: Thu Jun 14, 2007 2:36 pm 
Support Team Member

Joined: Mon Feb 21, 2005 10:10 am
Posts: 341
The server is down because of file system problem. We are currently running a file system check and as soon this process is finished the server will be back online.

Unfortunately there are several 700GB HDD drives to be checked and there is no progress bar which can tell us how many of them are checked and how are still under check. We need to wait until the process is finished. Unfortunately there is no way to speed up this process.


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 Post subject:
PostPosted: Sun Jun 17, 2007 6:28 am 
Noobie
Noobie

Joined: Sun Jun 17, 2007 6:25 am
Posts: 4
Has this issue been resolved yet? I was able to log in to my cp yesterday, but I am unable to login now.

EDIT: It is working again now :)


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 Post subject:
PostPosted: Sun Jun 17, 2007 4:15 pm 
Support Team Member

Joined: Mon Feb 21, 2005 10:10 am
Posts: 341
Yes the issue was resolved. If you have a login problem please contact us at support@100webspace.com with your username and the password which you're using.


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 Post subject:
PostPosted: Tue Jun 19, 2007 7:41 am 
Noobie
Noobie

Joined: Thu Jun 14, 2007 11:34 am
Posts: 5
Nice my page is up & running, but the original problem still exists - I cant remember my username. Is there anything you can do for help me?


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 Post subject:
PostPosted: Tue Jun 19, 2007 5:30 pm 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
Please write us an e-mail regarding this issue. Our support team is the following one:

support@100webspace.com


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 Post subject:
PostPosted: Tue Jun 26, 2007 7:41 pm 
Noobie
Noobie

Joined: Thu Jun 14, 2007 11:34 am
Posts: 5
I have now sent two emails to your support address, and I still got no answer :(


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 Post subject:
PostPosted: Wed Jun 27, 2007 3:30 pm 
Support Team Member

Joined: Thu Feb 10, 2005 5:44 pm
Posts: 373
Please, do this again. We do not miss to answer any emails sent to our support email box.

_________________
Best Regards,
Viktor
www.100WebSpace.com Support Team


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 Post subject:
PostPosted: Thu Jun 28, 2007 10:41 am 
Noobie
Noobie

Joined: Thu Jun 14, 2007 11:34 am
Posts: 5
this explains something, when sending from hotmail.com:

Reporting-MTA: dns;bay0-omc3-s29.bay0.hotmail.com
Received-From-MTA: dns;BAY105-W15
Arrival-Date: Thu, 28 Jun 2007 03:24:52 -0700

Final-Recipient: rfc822;support@100webspace.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 relay not permitted


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 Post subject:
PostPosted: Thu Jun 28, 2007 7:33 pm 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
Please contact hotmail.com regarding this issue. This error message means that your e-mail was rejected by their SMTP server.


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 Post subject:
PostPosted: Tue Jul 03, 2007 7:30 am 
Noobie
Noobie

Joined: Thu Jun 14, 2007 11:34 am
Posts: 5
Problem solved, thank you VERY MUCH! :)


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