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 Post subject: Services Down - Please advise
PostPosted: Thu Sep 30, 2010 3:18 pm 
Noobie
Noobie

Joined: Fri Sep 23, 2005 3:15 pm
Posts: 43
All of my services associated with the domain dhufc.org have gone away.

My website is not on-line, I cannot send and receive mail.

I note my mail-server, allhyper.com, is un-pingable.

I am unable to login to my account to create a ticket as the server the login re-directs my login to - webpal.info appears to be missing also.

Please advise of the cause of the failure, whether it is known to you in support and when the problem is scheduled to be resolved.

Alan


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 Post subject:
PostPosted: Thu Sep 30, 2010 5:24 pm 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
The allhyper.com server, all web sites and clients' accounts are unavailable. There's a problem with the Data Center, where they are hosted. I'm so sorry but I'm unable to provide you with additional information. We will make an announcement as soon as get an update on the situation.

I'm so sorry for the inconvenience caused.


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 Post subject: website and mail down - not impressed.
PostPosted: Thu Sep 30, 2010 8:19 pm 
Noobie
Noobie

Joined: Fri Sep 23, 2005 3:15 pm
Posts: 43
I'm sorry about my reply but have to say I'm not impressed. There was no announcement that the server was down - did I miss something? Also no time of when the service will be recovered.

How do you propose to offer updates and with what frequency? The courtesy of a message, even if it is no news will go someway to offering a modicome of customer service. Not telling is unacceptable - what do I tell my customers - oh it broke and it will be back some when!


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 Post subject:
PostPosted: Fri Oct 01, 2010 3:55 am 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
Hello Alan,

Please contact us at:

support@100webspace.com

Looking forward to hearing from you.


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 Post subject: All my sites are down
PostPosted: Fri Oct 01, 2010 3:34 pm 
Noobie
Noobie

Joined: Sun Apr 18, 2010 3:43 pm
Posts: 1
All my sites are also down - any idea when they will be back


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 Post subject:
PostPosted: Fri Oct 01, 2010 5:45 pm 
Support Team Member

Joined: Sat Feb 12, 2005 5:19 pm
Posts: 289
Hello martinaorpaul,

Please write us an email regarding this issue.


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